Iphone: The problem with the kitchen sink and the Peter Principle
This, my dear readers is a telephone.Â
It has one function – you pick up that funky looking handle on the top and hold it to your ear. Then you grab that doohickey on the side and crank it up. Once completed, you can speak to someone on other end. We refer to this procedure as making a “callâ€.
Apart from this “call†functionality, this object is nothing more than a paper weight – or something for braining your next burglar. My point, that is perilously close to drowning in my sarcasm, is that the object has one function. It’s a telephone. That’s what it does and even in 1896, it did it pretty well (although Rikstelefon is no longer in business in Sweden).
A few days ago, a friend of mine was complaining that his GPS running application on his Iphone didn’t work perfectly – he wasn’t getting absolutely accurate readings while jogging… (cough) His phone was not giving him accurate GPS readings while jogging? This wasn’t even a complaint about the GPS while calling.
The Iphone is a very, very impressive device. In a way, even calling it a phone first is misleading. For example, here is an outdated list of 100 things that an Iphone can do. The applications make the possibilities limitless and we find ourselves wondering “well if it can do that, then why can’t it do this?â€Â What is even more amazing is that often someone figures out how to do that (“that†being whatever you wanted to do with the Iphone in the first place).
I do have a teeeeeeeeeny little gripe with this idea of packing devices until they are feature heavy (which technology readers know as “bloatâ€), to the point that the fundamental use of the product is compromised.
In a Hierarchy Every Employee Tends to Rise to His Level of Incompetence – The Peter Principle
My friend Michael gets full credit for this analogy, but it’s so delicious that I had to write it out. The Peter Principle above is used in management – an employee who is promoted each time they perform well at their own level, will continue to be promoted until they achieve a level where they fail. Your best employee might not be cutout to be your best manager.
Now back to the Iphone.
The GPS receiver in the Iphone is miniscule compared to that in your new car. One review from Autoblog.com said:
Compared to a dedicated navigation unit, the iPhone just can’t compete with systems offering turn-by-turn directions and on-the-fly re-routing. However, its small size and ease of use would make it a competent companion for navigating through a city on foot. So aside from a few intermittent errors on both the phone’s part and our own, it’s safe to say that the 3G works as advertised: under-promising and only slightly delivering.
In a way, this is what we would expect right? The Iphone is a phone, not an IGPS. That said, to be able to use GPS on your phone, even crappy GPS, is great. Shouldn’t we just be happy that it’s even possible?
The same could be argued for the Iphone’s digital camera. Another review from a photography blog:
From a photographers perspective the iPhone 3G S is everything I wanted the iPhone to be when I first stood in line to buy one in 2006 2007… The iPhone is undeniably a great mobile phone and I can now say, finally, that the camera lives up to the rest of the phone.
Sounds positive right? In the end, the reviewer is saying that he’s thankful the camera caught up to the quality of the phone.
Here is my theory in two parts:
1. We want the camera and GPS receivers to stink when a cell phone is first released. We want the company to have poured their development budget into the reason we’re buying a new phone – which I’m hoping everyone is thinking is to make phone calls. Once the product is a great phone then we can think about upgrading the camera, as Apple seems to have done. GPS is new, it’s going to take a while to siphon off enough budget to make it awesome. Until then, chill out my friends.
2. We should want our good devices to stop adding features. Does the Iphone need a missile guidance system? My thinking is that although it would be really cool, I wouldn’t want it to take money from improving the call quality of the phone or improving the email functions or upgrading the GPS or upgrading the camera again or… Adding missile guidance might just Peter Principle our phone, as we’d expect it to perform well…
In the end, I think my love of technology also causes some angst – I’m so excited to watch the world march forward that I despair when we waste momentum by proceeding in the wrong direction. Feature bloat = wrong direction.
Not sent from an Iphone
~ab
UPDATE: I can’t even make this stuff up – Your Iphone can now be a stethoscope too!
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Thanks for the props bro. ;)
If you take the analogy to it’s logical conclusion however it explains a lot; Peter Principle’s AKA was ‘Why nothing works’. He meant of course we live in a world full of incompetent people promoted to their jobs with the best of intentions. As a person who gets routinely frustrated with technology when it doesn’t do what it is supposed to (not like real-time GPS, say for instance copy-paste) I see more and more that part of the reason for this (core features not working) is that the manufacturers are spending an inordinate amount of time on the cool bells and whistles.
I used to be part of a beta team for a special-effects system and would essentially have the same fight over and over with the developers; they wanted to introduce Morphing and I just wanted the ability to name my layers of my composites. But how sexy is naming layers when you are at a convention like NAB trying to sell new users who are looking at competing solutions?
I just had this conversation with a Microsoft Developer (who I got through to after some major up-the-ladder complaining). He told me he’d pass my complaint about their software policy of installing OS updates and then restarting pcs remotely *by default* (which isn’t solved by ‘let me decide when’ because once you do the pc acts like an 8 year old with ADD who wants an Ice Cream except in this case the flavor is ‘close all apps and docs and browsers and restart the machine’, NOT my favorite flavor but I digress). Anyway my response to him was ‘You know full well that a bullet point with ‘Won’t Shut Down Remotely Without Permission’ isn’t going to be very compelling or even make it onto the upgrade promotional material.
Now I understand full well I am part of the problem (‘Hey Apple, could you improve your GPS for my Sunday morning jogs?’)
Allll of that said I have to say I disagree with Alex on a point or two. I DO hate having things stuffed into my mobile gadgets, but not the ones that make sense on mobile gadgets. Text/Email/Calls/Voice-Mail naturally, but a watch, GPS and iPod all make perfect sense. One mobile gadget for most conceivable mobile needs. I’d say take the ridiculous movie camera and movie EDITING out. Because I find it hard to believe that low-res film editing really qualifies EVER as a mobile need whereas GPS has numerous applications.
I’m also wondering why Alex things a missile guidance system on his iPhone would be really cool?